Legal — Velqorin (Australia)
This page summarises our legal terms, consumer rights under Australian Consumer Law (ACL), warranty and returns policy, shipping, and dispute resolution procedures for purchases in Australia.
Australian Consumer Law (ACL) — Your rights
Under the ACL, consumers are entitled to consumer guarantees for goods. This includes that goods must be of acceptable quality, fit for purpose, match descriptions and sample, and come with clear title and undisturbed possession.
For major failures you may be entitled to a refund, replacement or compensation for drop in value. We will assess ACL claims promptly and fairly.
Manufacturer warranty & limitations
All Velqorin-branded watches come with a limited manufacturer warranty covering defects in materials and workmanship for the period specified with the product. Warranty does not apply to normal wear, accidental damage, misuse, water ingress beyond rated depth, or unauthorised repair.
Please retain proof of purchase. Warranty claims require inspection and may be repaired, replaced, or refunded at our discretion consistent with ACL obligations.
Returns, refunds and exchanges
Returns accepted for change of mind within 14 days if item is unused, in original condition and packaging. Return shipping costs for change-of-mind returns are borne by the customer unless otherwise stated.
For faulty items covered under ACL, we will cover reasonable return postage. Refunds will be processed within 14 days of acceptance and may be credited to the original payment method.
Change of mind
- 14-day window
- Item unused, original packaging
- Return postage by customer
Faulty / ACL
- Assessed promptly
- Repair / replace / refund options
- Postage costs may be covered
Shipping & risk
Orders shipped within Australia are subject to carrier terms. Risk passes to you on delivery. We use tracked services and will provide tracking details by email. Expected dispatch times appear on product pages.
If a parcel is marked delivered by the carrier and you dispute delivery, contact us immediately for assistance — we will cooperate with carriers and may require a carrier investigation.
Privacy, data and cookies
Our Privacy Policy describes how we collect and use personal data, including order processing and marketing. By using our services you agree to the terms in our Privacy Policy.
Cookies are used for essential site functions and analytics. You can manage cookie preferences via the cookie banner at the bottom of the site.
View Privacy PolicyDispute resolution & statutory notices (Australia)
Velqorin aims to resolve disputes promptly. If we cannot resolve your complaint, you may seek assistance from:
- Australian Competition and Consumer Commission (ACCC) — for ACL matters
- State consumer affairs agencies — for local mediation
- Australian Financial Complaints Authority (AFCA) — where applicable for payment disputes
Jurisdiction: these terms are governed by the laws of Victoria, Australia. Nothing in these terms limits your ACL rights.
Corporate & contact details
Business name: Velqorin
Address: 12A Gibson Street, Richmond VIC 3121, Australia
Phone: +614178295603 — Email: Velqorin@outlook.com
Hours: Mon–Fri 9:00–17:00 AEST (orders processed Monday–Friday)
